To oversee daily operations of assigned retail store.
Reports to Senior Retail Sales Manager or Retail District Manager and Director of Sales and Operations.
Exemplary Duties / Responsibilities:
· The Store Manager is responsible for the daily sales and operational success of assigned store.
· He/she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
· He/she is accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
The Store Manager is responsible for submitting and maintaining all records necessary in daily operations.
He/she is responsible for ordering merchandise and store supplies.
The Store Manager is responsible for maintaining store in an orderly fashion, rotating product in a timely manner, and overseeing production and pricing of merchandise.
He/she controls inventory to maximize revenue and return on product.
Maintains correct inventory of new goods as required.
He/she supervises and cross trains all store personnel including new employees in all areas of the store.
He/she is responsible for maintaining all safety, cleanliness, merchandising and display standards.
He/she reports safety hazards and all accidents to Risk Management Specialist and Division Director IMMEDIATELY.
He/she check in deliveries.
He/she Answers to phone inquiries.
The Store Manager is responsible for ensuring a high level of service and donor appreciation.
He/she ensures all employees adhere to current Goodwill dress code/uniform policies and procedures.
High School diploma or its equivalent.
Three to five years experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
Positive work history.
Ability to read and write.
Ability to understand complex instructions.
Knowledge of retail and supervision of others.
Basic Computer Knowledge.
Fluent oral and written communication skills. Bilingual a plus.
Outstanding organizational and decision making skills.
Cooperation with Division Director and direct supervisors.
Ability to supervise, direct, motivate, discipline staff as necessary.
Ability to work well with the public.
Ability to work with minimum supervision.
Ability to write and respond to e-mails.
Able to lift, carry, push and pull at least 50lbs.
Valid CA Driver’s License; clean and current DMV printout, and have car insurance. Must provide own transportation to use on company business.
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