SUPPORTED EMPLOYMENT TEAM LEADER
Job Coach/Direct Support Professional
Provide on-the-job training and job coaching for individuals with disabilities in the community with the goal for individuals to become as independent as possible in their community jobs. Support individuals so that they can progress and learn how to perform their job accurately, efficiently, safely and successfully. This position may require significant travel to employment sites throughout Southern Los Angeles County
In the community, assist and support individuals in the orientation to employer’s procedures, products, services, standards, policies, benefits, work schedule and opportunities.
Assist individuals in becoming as independent as possible in their community job. Assist individuals in building natural supports in their workplace. Train and teach clients how to advocate for themselves within a work environment.
Build and maintain strong working relationships with on-site leadership and staff at employer partners to provide a collaborative support model for individuals in programs and services. Needs to be aware of problems and risks and manage them appropriately on-site or with the assistance of program leadership.
Track key program metrics related to client productivity standards and expectations and be able to report on the data as needed.
Maintain effective communication and cooperative, professional working relationships with individuals, referral sources, families, caregivers, and Supported Employment Manager, phone calls, and in person.
Provide job-related counseling and guidance in career exploration, personal grooming, social skill awareness, effective money management, and general community skills.
Provide emotional and problem-solving support as needed; facilitate referrals to other services as needed. Monitor and support individual health and safety, communicating with caregivers and funding sources, and advocating when appropriate.
Provide job retention service, by targeting behavior or work conditions that are problematic. Develop plans to reduce problematic behavior or remedy situation and implement training strategies or adaptations to help individuals successfully retain their jobs.
Provide transportation assistance, including city bus and pedestrian safety training and coordination of scheduling on transportation services.
Develop, implement, and review Individual Plans that establish goals and training objectives.
Model or demonstrate lifting techniques safely and appropriately.
Complete additional responsibilities, as assigned.
Ability to learn various training methods and implement those techniques.
Ability to build and maintain effective relationships with individuals served, families, referral sources, coworkers and community employers.
Proficiency using Microsoft Office Systems (Word, PowerPoint, Excel) and ability to learn and effectively use various workforce development information systems.
Demonstrated ability to think critically and problem solve in a fast-paced, changing environment.
Ability to take direction and apply concepts across multiple tasks and projects. Taking ownership of program activities will be expected.
Consistently produce high quality work with particular attention to details, and contribute to continuous process improvement to maximize program outcomes.
Possess knowledge of customer relationship management (both job seeker and employer customers) and represent Goodwill in a favorable and professional manner.
Possess excellent written and verbal communication skills; Ability to have professional, yet pointed conversations with individuals to ensure proper alignment with programs and services.
Willingness to work collaboratively and be flexible as priorities may change frequently.
Ability to work effectively within a team oriented, professional environment.
Maintain a professional level of confidentiality in all work-related activities.
Full range of motion.
Ability to occasionally lift up to 50 pounds and model safe lifting techniques.
Repetitive use of hands and feet as needed for on the job coaching/training.
Vision standards required by Motor Vehicle Department to operate a vehicle.
Job Type: Part-time
Pay: $15.00 per hour
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